Trust is built in the details.
Quality and compliance are part of every good campaign experience.
Explore the approachCare is a series of small, deliberate choices.
Careful processes help protect the people, causes and organisations behind each conversation.
Care, in practice.
In the introduction. In the listening.
In the space we leave for a decision.
Make the purpose easy to understand.
A person should be able to understand who they are speaking with, the purpose of the conversation and what any proposed next step involves.
- Introduce the cause or brand
- Use understandable language
- Make room for questions
Time to ask.
Room to think.
Freedom to choose.
A considered interaction gives people the information they need and the space to decide what feels right for them.
- 1
Set expectations
Discuss the message, conduct and campaign-specific requirements before delivery.
- 2
Make it understandable
Use clear explanations and avoid leaving important questions unanswered.
- 3
Pay attention
Notice how the interaction feels from the other person’s perspective.
- 4
Respond thoughtfully
Use feedback to understand concerns and inform the next discussion.
Good questions.
Clear starting points.
How can I raise a concern about an interaction?
Contact Hive Linq using the email link below. The date, approximate location and a description of the interaction can help provide context. Avoid including sensitive personal or payment information in your initial message.
Where are campaign-specific requirements agreed?
The cause or brand, channel and setting can each introduce different requirements. These should be discussed and confirmed as part of the campaign brief.
How does technology relate to quality?
Clear information can make it easier to understand activity and identify questions that need attention. Explore Technology for the principles behind using information to support people.
A question deserves a conversation.
Talk to us about expectations, campaign requirements or an experience you would like us to understand.